Rivet Insurance is committed to protecting
your privacy and the confidentiality of your personal information. In order to
comply with privacy legislation, we have developed this Privacy Policy. Any
personally identifiable information about a customer* is considered personal
information ("Personal Information") and will be treated in accordance with this
Privacy Policy.
IDENTIFIED PURPOSES
Rivet Insurance only collects, uses and discloses Personal Information for
the following purposes:
Offering and providing insurance and
financial products and services to you;
Establishing and maintaining communications with you;
Verifying your identity and the accuracy of your Personal Information with
government agencies, industry associations, brokers or insurers;
Analyzing and assessing risks on a prudent basis;
Determining and facilitating your payment of fees and premiums;
Investigating and paying claims;
Detecting and preventing fraud or other illegal activities;
Compiling statistics;
Complying with the law or the request of law enforcement agencies or regulators;
and
Notifying you or allowing our affiliated companies to notify you of certain
products or services offered by us, or our affiliated companies.
In this Privacy Policy, the above list of
identified purposes will be referred to as the "Identified Purposes".
CONSENT
Your knowledge and consent of Rivet Insurance's collection, use and
disclosure of your Personal Information is critical. We rely on the following
actions by you as indications of your consent to our existing and future
Personal Information practices:
Your voluntary provision of Personal Information directly to Rivet Insurance or
through an insurance broker or representative for the purpose of acquiring an
insurance contract or financial service or product (including information
previously provided to Rivet Insurance).
Your express consent or acknowledgement contained within a written, verbal or
electronic application process;
Your consent solicited by Rivet Insurance (or our agent) for a specified
purpose;
Your receipt of this Privacy Policy, until you notify Rivet Insurance of a
withdrawal of consent; or
Your consent given through your authorized representative such as a legal
guardian, agent or holder of a power of attorney.
Subject to certain legal or contractual restrictions and reasonable notice, you
may withdraw this consent at any time. Rivet Insurance will inform you of the
consequences of withdrawing your consent. In some cases, refusing to provide
certain Personal Information or withdrawing consent for Rivet Insurance to
collect, use or disclose your Personal Information could mean that we cannot
provide you with insurance coverage or other requested products, services or
information. If you wish to withdraw your consent to be notified of marketing
initiatives, please call us at 1-705-753-0130.
ACCURACY
Rivet Insurance will maintain your Personal Information as accurate,
complete and up-to-date as is necessary for the Identified Purposes.
SAFEGUARDS
Rivet Insurance will protect your Personal Information by security
safeguards appropriate to the sensitivity of the information. Safeguards will
vary depending on the sensitivity, format, location and storage of the Personal
Information.
ACCOUNTABILITY, OPENNESS AND CUSTOMER
ACCESS
Rivet Insurance is responsible for all Personal Information under its control
and has designated a Privacy Officer who is accountable to our Board of
Directors for Rivet Insurance's compliance with this Privacy Policy.
A copy of this Privacy Policy (and any
future updates) can be obtained from our website at
www.rivet-insurance.com . If you
have any questions about this Privacy Policy or your Personal Information,
please call us at 1-705-753-0130. When you call us, we may confirm your identity
by asking you to confirm certain Personal Information and you may be directed to
send us certain requests in writing.
LIMITING COLLECTING CAN RETENTION OF
PERSONAL INFORMATION
Rivet Insurance will only collect, use or disclose Personal Information that
is necessary for the Identified Purposes or as required by law. If we require
Personal Information for any other purpose, you will be notified of the new
purpose, and subject to your consent, that new purpose will become an Identified
Purpose. Rivet Insurance will only collect Personal Information by fair and
lawful means. We will retain Personal Information only as long as necessary for
the fulfillment of the Identified Purposes.
CHALLENGING COMPLIANCE
If you are not satisfied with Rivet Insurance's response to a privacy
related inquiry or complaint, you may contact the Office of the Privacy
Commissioner of Canada during business hours at 1-800-282-1376 or at
www.privcom.gc.ca |